How to make progress?

I know we are known for "battling" with our favourite telco. Indeed, that reputation seems to be getting us more and more business.

But it should not be a battle. No company wants to "battle" it's suppliers or customers. At best it is hard work, and at worst it is a broken business model.

Once again we hold out the offer of yet more free consultancy to try and help them. We know other ISPs struggle as we do, but have better sarcasm filters on their public statements (and emails to favourite telco directors, I bet).

Lets talk - lets try and fix these huge issues in something so simple as making sure broadband lines actually works properly...